Refund & Cancellation Policy

7-day money-back guarantee

If you are not satisfied with your purchase for any reason, you can request a full refund within 7 days of the purchase date. No justification is required. This reflects the right of withdrawal under Article 49 of the Brazilian Consumer Defense Code (Law 8.078/1990).

How to request a refund

• Email murilo_tboa01@icloud.com or message us on WhatsApp at +55 44 99810-8411.
• Include the email address used at checkout and, if possible, the order number.
• We confirm your request within 2 business days.

Refund timing

Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, the amount may take 5–10 additional business days, or up to two statement cycles, to appear. Once a refund is issued, access to the product is removed.

After 7 days

Because our products are digital and delivered immediately, purchases are generally non-refundable after the 7-day period, except where required by law, in case of duplicate charges, or if you were unable to access the product due to a technical problem on our side that we could not resolve.

Subscriptions — cancellation

• You can cancel a subscription at any time by emailing murilo_tboa01@icloud.com, messaging us on WhatsApp, or through the link in your purchase confirmation email, when available.
• Cancellation stops all future charges. You keep access until the end of the billing period already paid.
• The first subscription payment is covered by the 7-day guarantee. Renewal payments may be refunded if you request it within 7 days of the renewal charge and have not used the content in the new period.
• Please cancel at least 24 hours before the next renewal date to avoid being charged.

Duplicate or unrecognised charges

If you see a duplicate charge or do not recognise a charge from MMURILOG, please contact us first — we resolve these quickly and refund any duplicate charge in full. See also Billing & statements.